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Shipping & Returns

UPDATE: Due to the COVID-19 outbreak, we are not accepting returns or exchanges.  Any items mailed to us with a postmark of March 24 or later will be returned to sender until further notice.

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Please be aware that most of our mantillas are handmade to order. Unless all veils in your order are marked "Ready to Ship," please expect your order to leave our workshop in about 5 weeks.

If your order is needed sooner than 5 weeks, you may select the RUSH option on the product listing. The rush fee is $10 per handmade-to-order veil and is non-refundable. Rush orders leave our workshop in 10 days unless you have made special arrangements with us. Please contact us if there are special circumstances.

United States* Flat Shipping Rates:

USPS First Class: $4.95 (Transit time 7-10 days)

USPS Priority Mail: $10.95 (Transit time 5-7 days)

USPS Priority Mail Express: $28.95 (Transit time 1-2 days)

Delivery confirmation is provided on all U.S. packages.

*50 states, D.C., and APO addresses only. U.S. territories and outlying areas such as Puerto Rico, Guam, etc., may incur additional charges.

International Shipping Rates:

$14.95 Air Mail International to Canada. (Transit tme 10-21 days)

$18.95 Air Mail International Worldwide. (Transit time 10-21 days)

From $48.95+ Express Mail Canada (Transit time 3-7 days)

From $58.95+ Express Mail International (Transit time 3-7 days)

PLEASE NOTE: Some countries may charge duties, taxes, and/or other miscellaneous fees related to customs processing on items imported from the United States. Customers are solely responsible for paying such fees.

Returns
 
UPDATE: Due to the COVID-19 outbreak, we are not accepting returns or exchanges.  Any items mailed to us with a postmark of March 24 or later will be returned to sender until further notice.
 
If there are any problems with your order, please contact me as soon as possible, within 30 days of delivery, at lily@veilsbylily.com.