Shipping & Returns

Most of our veils are "Ready to Ship," so your order will likely ship within 3 business days. However, in the event that your order contains any "Handmade to Order" veils and you do not select the "Rush" option, it is possible that your order may ship in 5 weeks.

If your order is needed sooner than 5 weeks and contains one or more Handmade to Order veil, you may select the RUSH option on the product listing for each handmade-to-order veil. The rush fee is $10 per handmade-to-order veil and is non-refundable. Rush orders leave our workshop in 10 days unless you have made special arrangements with us. Please contact us if there are special circumstances.

Alternatively, you may order from our selection of Ready to Ship veils, which typically leave our workshop within 3 business days.

United States Flat Shipping Rates:

Standard: $6.95 (Transit time 7-10 days)

Priority: $14.95 (Transit time 5-7 days)

Expedited: $34.95 (Transit time 1-2 days)

We ship via USPS, FedEx, or UPS. Package tracking is provided on all U.S. packages. Prices are for 50 states, D.C., and APO addresses only. U.S. territories and outlying areas such as Puerto Rico, Guam, etc., may incur additional charges.

International Shipping Rates:

Standard Shipping

From $18.95+ to Canada (Transit time 10-21 days)

From $24.95+ to Australia (Transit time 10-21 days)

From $28.95+ Worldwide except UK (Transit time 10-21 days)

From $34.95+ to UK on orders of $200 or more (Transit time 10-21 days)

Expedited Shipping

From $48.95+ to Canada (Transit time 3-7 days)

From $58.95+ Worldwide except UK (Transit time 3-7 days)

From $84.95+ to UK on orders of $200 or more (Transit time 3-7 days)

Please note: Some countries may charge duties, taxes, and/or other miscellaneous fees related to customs processing on items imported from the United States. Customers are solely responsible for paying such fees.

UK Customers: Due to VAT regulations, we are only able to ship to the UK orders of $200 or more. You will be responsible for paying import duty and 20% VAT at the time of customs clearance. Alternatively, you may provide a non-UK delivery address.

Returns
 
Custom orders are final once submitted. Regular orders may be canceled within 2 days of the order date, or returned at your expense (unworn veils only, with tags still attached) within 7 days of receipt.
 
If an item is returned, you will receive a refund or store credit for the cost of the item minus our shipping cost (including orders originally placed with free shipping), any rush fees, and any labor fees for sewn-in clips or combs ($3.50 for clips, $7.00 for combs).
 
Returned items must be postmarked within 7 days of delivery for a refund or 30 days for store credit. 
 
For exchange items, we will issue the applicable store credit upon return of the original item. You may then use that store credit to purchase your replacement item (current pricing will apply). 
 
If there are any problems with your order, please contact us as soon as possible, within 30 days of delivery, at service@veilsbylily.com. 

 

!